We have a rigorous quality control and authentication process using a multi-stage escalation process including professional authenticators to assess items for authenticity. We conduct designer checks and multiple quality scans. If the quality is not as seen and described then the product can be returned for a refund.
Have your item double checked by another professional authenticator. If you wish, you can contact us and we can refer you to several of these for you to choose from. If a professional authenticator finds that that item is not genuine then send it back to us with the authentication assessment and we will have it destroyed and refund your money, postage and authentication costs. We will also pass on the details of the seller of the product to the manufacturer.
REVOIR offices are in the eastern suburbs of Sydney. We can work with you to organise different shipping or pickup arrangements if you wish. Contact us if you have alternative requirements and we will do what we can to accommodate.
Standard shipping is free if your order exceeds $250.
Below $250, shipping fees depend on:
- Your location, and
- The weight of your order
Standard shipping rates are:
- $9 to $14 for NSW, VIC and ACT
- $12 to $18 for QLD and TAS
- $15 to $25 for SA and WA
- $25 to $35 for NT
You also have the option to choose express delivery. Express delivery rates are:
- $12 to $17 for NSW, VIC and ACT
- $16 to $20 for QLD
- $20 to $30 for SA
- $30 to $50 for WA
Express shipping not available in NT
All items are shipped directly from REVOIR to ensure our customers receive the best product, shipping and packaging quality. We will ship orders within 24 hours of them being purchased and transaction made. We will endeavour to use next day shipping for many areas in Australia where possible. This will be subject to your location and may incur additional shipping charges. We keep all our items in stock so you can have confidence in delivery times. We ensure that all items are delivered in high quality packaging with the shipping and returns service you would expect of a premium retailer.
If you choose standard shipping, you should receive your order within:
- 2-3 days of purchase for NSW, VIC, QLD and ACT
- 3-4 days of purchase for and TAS
- 4-5 days of purchase for SA
- 5-6 days of purchase for WA and NT
If you choose express delivery, you should receive your order within:
- 1-2 days of purchase for NSW, VIC, QLD and ACT
- 2-3 days of purchase for SA, WA and TAS
- Express shipping not available in NT
Same day delivery is most likely to be possible in Sydney. Contact us to arrange this for you. It may incur additional shipping charges on top of our regular free shipping service, which we will confirm with you prior to shipping.
Yes - you will receive a tracking code and link to the shipping provider’s tracking service when you complete your order. This will allow you to track your order.
You can also find this tracking code and link on the “My Orders” page if you log on to your account at REVOIR.
Check the shipping status using the tracking code - this can be found in the shipping and order emails, and on the My Orders page if you logon to your account at REVOIR. If the product has not been scanned by the shipping company as delivered, then we will refund your money if the product cannot be located within a reasonable time. Contact us and we can do what we can to help.
Retry, or try a different payment method. If you still have no success, then contact your financial institution. We cannot access or view your payment details so we cannot directly assist here. For your security, your payment details are never disclosed to us.
Your payment is processed as soon as you finish the sale checkout process on the REVOIR website. Your account will be debited usually within 24 hours of making the purchase. The exact timing is up to your financial institution.
You can use your gift voucher during the checkout process when you are making a purchase. During the checkout process a voucher code entry box will be displayed for you to enter your discount voucher code. The discount will then be subtracted from your purchase price.
You can return the item within 30 days for a full refund as long as the item still has the REVOIR tag attached and it is still in the original REVOIR packaging. Request a return shipping label in the ‘my order’ section of your account or contact us if you require assistance.
Consignment Service / Consigned Product - If the item is consigned or sold by a user of the site then we cannot offer a return (since we did not own the item). However, we want to help as much as we can. You can return the item as long as the REVOIR tag is still attached, and we will list the item for sale and only charge for postage and handling, without taking any commission. You will receive funds once the item is sold, of sale price less postage and handling costs. Contact us if you need further details.
Return the item using the return details included in the packaging. Ensure that the REVOIR tag is still attached and it is in its original REVOIR packaging. We will give you a refund when we receive and inspect the item.
Return the item using the return details included in the packaging. Ensure that the REVOIR tag is still attached and it is still in the original REVOIR packaging. We will give you a refund when we receive and inspect the item.
Having all our items in stock allows us to professionally photograph and market the item to get a great price. Having the item in stock means we attract a greater number of premium buyers. This removes uncertainty around shipping times and whether the product might have been sold elsewhere.
Your product needs to be dry cleaned before it is sold. Ideally you should do that before you send it to us. Small imperfections can be mended by you, though we have to be transparent with buyers before purchase about any repairs or minor defects.
Yes - as long as the defect is small, and that we are open and transparent to potential buyers, then we can accept an item with a small defect. Contact us if you are not sure and we can work out a solution.
Most products sell very quickly, often in a few days of listing. Occasionally a product can take longer to sell. This can almost always be addressed by adjusting the price closer to the market. We will contact you in this case and suggest a discount to the price, or putting the item “On Sale”.
Yes - you can withdraw your product from sale at any time. We will simply ask you to pay for handling fees if you decide to withdraw them within 3 months of sending them to us - or pay or shipping fees after 3 months.
You can choose to have your product returned to you, or you can discuss a price adjustment for the item and relist for sale.
Your items are always yours until they sell and you have complete control.
Your sales revenue is the sales price to the buyer less our commission. If an apparel item has been sent to us without a dry cleaning tag attached we might also have to deduct dry cleaning charges. See the Our Commission page for details.
Within 48 hours of the item’s sale we will make a transfer to your chosen payment method (Card, PayPal or Bank Account). The time it takes for the funds to appear in your bank account may vary depending on your financial institution.