General Question

We have a rigorous quality control and authentication process using a multi-stage escalation process including professional authenticators to assess items for authenticity.
We conduct designer checks and multiple quality scans. If the quality is not as seen and described then the product can be returned for a refund.

1. Internal authentication team check using checklist by designer and product.

2. When any doubt, or particularly high value or at risk item - second check done by external professional authenticator to cross check.

3. When still in doubt, manufacturer check is undertaken.

Have your item double checked by another professional authenticator. If you wish, you can contact us and we can refer you to several of these for you to choose from. If a professional authenticator finds that that item is not genuine then send it back to us with the authentication assessment and we will have it destroyed and refund your money, postage and authentication costs. We will also pass on the details of the seller of the product to the manufacturer.

Visit the Contact Us page and we will be in touch with you shortly.

Buying

Right now we focus only on women's fashion.

- Each item will have the Australian size or measurements displayed on its product page.

- Additionally, the sizing from the source country, and other measurement details, will be displayed on the product page in the “Details” section if they are available.

- There is also a size conversion table available if you want to check comparable sizing.

Our products come from two sources:
- First, from users on the site who wish to consign their items. These are always checked for quality and authenticity before being listed on the site.

- Second, some product we purchase directly from large reputable wholesalers of high-end second hand items in Europe where we have trusted relationships.

- You can find more information on the “My Orders” page or your account.

- You will find the order number, products and pricing on this page.

- You can also track your order using the tracking code and link found on this page.

- If you have further queries about your order, please contact us and we will help you as much as possible.

- You should receive your order within 2-3 days of purchase.

- We will ship your order within 24 hours of it being purchased and paid for, and there is next day shipping used for many areas in Australia.

- All our items are kept in stock to ensure no unforeseen delays in getting the product to you.

- This often possible but depends on your location, and may entail additional shipping charges.

- Same day delivery is most likely to be possible in Sydney.

- Contact us and we will do everything we can to arrange this for you.

- It may entail additional shipping charges on top of our regular free shipping service.

Yes - all our items are kept in stock to ensure no unforeseen delays in getting the product to you.

Shipping

REVOIR offices are in the eastern suburbs of Sydney. We can work with you to organise different shipping or pickup arrangements if you wish. Contact us if you have alternative requirements and we will do what we can to accommodate.

Standard shipping is free if your order exceeds $250.

Below $250, shipping fees depend on:
- Your location, and
- The weight of your order

Standard shipping rates are:
- $9 to $14 for NSW, VIC and ACT
- $12 to $18 for QLD and TAS
- $15 to $25 for SA and WA
- $25 to $35 for NT

You also have the option to choose express delivery. Express delivery rates are:
- $12 to $17 for NSW, VIC and ACT
- $16 to $20 for QLD
- $20 to $30 for SA
- $30 to $50 for WA
Express shipping not available in NT

Contact us for charges to ship elsewhere.

We can work with you to organise different shipping or pickup arrangements at your discretion. Contact us if you have alternative requirements and we will endeavour to accommodate your wishes.

We use a mix of carriers depending on their speed and quality of service across states –this list includes Australia Post, Fastway and Courier Please.

All items are shipped directly from REVOIR to ensure our customers receive the best product, shipping and packaging quality. We will ship orders within 24 hours of them being purchased and transaction made. We will endeavour to use next day shipping for many areas in Australia where possible. This will be subject to your location and may incur additional shipping charges. We keep all our items in stock so you can have confidence in delivery times. We ensure that all items are delivered in high quality packaging with the shipping and returns service you would expect of a premium retailer.

If you choose standard shipping, you should receive your order within:
- 2-3 days of purchase for NSW, VIC, QLD and ACT
- 3-4 days of purchase for and TAS
- 4-5 days of purchase for SA
- 5-6 days of purchase for WA and NT

If you choose express delivery, you should receive your order within:
- 1-2 days of purchase for NSW, VIC, QLD and ACT
- 2-3 days of purchase for SA, WA and TAS
- Express shipping not available in NT

Same day delivery is most likely to be possible in Sydney. Contact us to arrange this for you. It may incur additional shipping charges on top of our regular free shipping service, which we will confirm with you prior to shipping.

Yes - you will receive a tracking code and link to the shipping provider’s tracking service when you complete your order. This will allow you to track your order.


You can also find this tracking code and link on the “My Orders” page if you log on to your account at REVOIR.

Yes, we do ship to PO Boxes.

Yes, we can ship overseas. We may have to charge for additional shipping costs depending on the size and value of the items. We will confirm this with you before shipping any international orders.

Our shipping partner will attempt to deliver again if you were not home.

If they missed you they will leave a card with details of how to contact them and organise a redelivery. There will also be redelivery instructions on the tracking page for the shipment.

Contact us if you need further assistance.

Check the shipping status using the tracking code - this can be found in the shipping and order emails, and on the My Orders page if you logon to your account at REVOIR. If the product has not been scanned by the shipping company as delivered, then we will refund your money if the product cannot be located within a reasonable time. Contact us and we can do what we can to help.

Payment

- We accept major credit / debit cards and PayPal.

- We offer Afterpay - a safe and simple payment option, that lets you instantly buy now and pay later at checkout - with no credit card and no interest ever!

- We have chosen Shopify Payments as our payment gateway. Shopify payments is a large, secure and internationally reputable ecommerce payment gateway.

- Your payment will not pass through a third party payment gateway.

- Your payment information is never disclosed to us.

Retry, or try a different payment method. If you still have no success, then contact your financial institution. We cannot access or view your payment details so we cannot directly assist here. For your security, your payment details are never disclosed to us.

Your payment is processed as soon as you finish the sale checkout process on the REVOIR website. Your account will be debited usually within 24 hours of making the purchase. The exact timing is up to your financial institution.

You can use your gift voucher during the checkout process when you are making a purchase. During the checkout process a voucher code entry box will be displayed for you to enter your discount voucher code. The discount will then be subtracted from your purchase price.

You can use your discount or rewards code during the checkout process when you are making a purchase.

Return

- Contact us as soon as possible - call us on 1300-984-329, or email us at contact@revoir.com.au

- If your order has not yet shipped we can cancel the order and refund you.

- If the item has already been shipped out then our normal return policies apply. See our Shipping and Returns page for details.

You will be refunded. Contact us if this has not occurred and we will fix it.

You can return the item within 30 days for a full refund as long as the item still has the REVOIR tag attached and it is still in the original REVOIR packaging. Request a return shipping label in the ‘my order’ section of your account or contact us if you require assistance.

Consignment Service / Consigned Product - If the item is consigned or sold by a user of the site then we cannot offer a return (since we did not own the item). However, we want to help as much as we can. You can return the item as long as the REVOIR tag is still attached, and we will list the item for sale and only charge for postage and handling, without taking any commission. You will receive funds once the item is sold, of sale price less postage and handling costs. Contact us if you need further details.

Return the item using the return details included in the packaging. Ensure that the REVOIR tag is still attached and it is in its original REVOIR packaging. We will give you a refund when we receive and inspect the item.

Contact us if you need assistance.

Return the item using the return details included in the packaging. Ensure that the REVOIR tag is still attached and it is still in the original REVOIR packaging. We will give you a refund when we receive and inspect the item.

Contact us if you need assistance.

Selling

You can sell women's high end stylish handbags in Good to ‘As New‘ quality that meet our designer guidelines.

See our How to Sell page for details.

Yes, our How to Sell page outlines the brand and quality requirements.

As well, when you request a consignment kit, it will be sent to you including instructions and a checklist so you can double check that the items meet our designer and quality requirements.

No, we currently do not sell men’s items on REVOIR. We currently focus only on women's fashion.

See our Accepted Designers page for a list of designers we accept.

We will contact you and try to resolve. If we cannot reach a resolution, then we will ask you to pay for our handling fees and organise to have the items returned to you.

Having all our items in stock allows us to professionally photograph and market the item to get a great price. Having the item in stock means we attract a greater number of premium buyers. This removes uncertainty around shipping times and whether the product might have been sold elsewhere.

Our “Consignment Service” is where we market and sell your items for you on a consignment basis. You receive funds, less commission, once your items are sold. See “How to Sell” page for details.

Yes – we will send you a pre-paid label and a check-list by email, but you will need to find a box for you items.

Yes - contact us and we can organise a free courier to pick up your items in most metro areas.

USING YOUR CONSIGNMENT KIT

Yes, if you have any evidence or support. Receipts, certificates, original packaging, product tags etc. are all good indicators of authenticity and should be sent in if you have them.

Don't worry if you do not have these - we will perform an authenticity check on all items to give buyers confidence.

Your product needs to be dry cleaned before it is sold. Ideally you should do that before you send it to us. Small imperfections can be mended by you, though we have to be transparent with buyers before purchase about any repairs or minor defects.

Yes - as long as the defect is small, and that we are open and transparent to potential buyers, then we can accept an item with a small defect. Contact us if you are not sure and we can work out a solution.

- Your clothing items do need to be dry cleaned before we can sell them.

- Ideally you should dry-clean them before sending them to us, and they should have the dry cleaning tag / receipt still attached.

- We can dry clean the items if they arrive without a dry cleaning tag attached and we can deduct the costs from your sales proceeds.

Your consignment kit will include a prepaid return label with the address details. Contact us if you require a courier pickup or more assistance.

Yes, contact us and we can organise a free courier to come and pick up your items in most metro areas. Send us an email with the pickup address and we will organise if possible.

No, shipping is free.

We cannot accept responsibility for an item until the shipping provider scans it into our offices. We suggest using the logistics provider tracking code to determine the whereabouts of your parcel.

Only the checklist we provide with your consignment kit. On this list you can include additional information about the item that you would like us to know.

We will send you a receipt confirmation email as soon as the items arrive at our offices.

1. Items will usually be listed in less than a week of us receiving the item from your consignment kit. We use this time to ensure the best marketing for your item.

2. We put the item through our quality control and authenticity process to give buyers certainty.

3. We then do great product photography, product descriptions and develop the marketing for your item so that you get a great price.

Most products sell very quickly, often in a few days of listing. Occasionally a product can take longer to sell. This can almost always be addressed by adjusting the price closer to the market. We will contact you in this case and suggest a discount to the price, or putting the item “On Sale”.

- Yes - you can withdraw your product from sale at any time. We will simply ask you to pay for handling fees if you decide to withdraw them within 3 months of sending them to us - or pay or shipping fees after 3 months.

- You can choose to have your product returned to you, or you can discuss a price adjustment for the item and relist for sale.

- Your items are always yours until they sell and you have complete control.

QUALITY AND AUTHENTICITY CHECKING

We will contact you and try to resolve. If we cannot reach a resolution then we will ask you to pay for handling fees and organise to have the items returned to you.

Yes - if the product sent to us does not meet the designer and quality requirements outlined then we will charge you for our handling fees and organise to have the items returned to you.

Yes - contact us and we will do our best to arrange that for you. Our offices are in the Eastern Suburbs of Sydney.

We will contact you and try to resolve. If the item fails the authenticity check and is found to be a fake it will be destroyed.

PRICING AND COMMISSION

We inspect the items and estimate the best market price based on market pricing algorithms. We will inform you of the selling price for approval after we receive the items.

- See Our Commission page for details.

- You receive 80% of the sale price less $50 per items

-Our commission is $50 + 20% of the sell price of the item (per item).

Your sales revenue is the sales price to the buyer less our commission. If an apparel item has been sent to us without a dry cleaning tag attached we might also have to deduct dry cleaning charges. See the Our Commission page for details.

The commission pays for the product marking costs required to get a quick sale of your product at a great price.

We offer a high quality service to attract premium buyers. Our Commission covers all the services required to get a great price for your items in the quickest possible time.

GETTING YOUR MONEY

Within 48 hours of the item’s sale we will make a transfer to your chosen payment method (Card, PayPal or Bank Account). The time it takes for the funds to appear in your bank account may vary depending on your financial institution.

We will make a transfer to your chosen payment method (Card, PayPal or Bank Account) usually within 24 hours of the item’s sale. The payment will be from REVOIR.